PENSACOLA, Fla. — As a tropical weather system moves closer to the northern Gulf Coast, Gulf Power stands ready to respond safely and as quickly as possible, should customers be affected.

The latest forecast from the National Hurricane Center indicates the system could affect portions of the Florida Panhandle, especially coastal areas. The heavy rain and potential storm surge could cause flooding and power outages.

“As this tropical system heads toward the Gulf Power service area, we are making preparations to ensure we are ready to respond quickly to restore power to any of our customers affected by the storm,” said Mike Spoor, vice president of Gulf Power. “We have crews scheduled around the clock along with our contractors and tree-trimmers, if needed. Just as we are prepared, we’re asking customers to make safety their top priority and prepare their homes and businesses as well.”

What we’re doing

As this tropical system begins to affect our service area this evening, we will restore power to customers as long as it’s safe to do so. Crews are prepared to work around the clock as long as winds are below 35 miles per hour, restoring power to customers that are affected.

Gulf Power also has secured additional resources that can help restore power, including lineworkers and tree trimmers, to ensure we can respond quickly.

What our customers should do

  • Safety is always Gulf Power’s first priority. We urge customers to make it their top priority, too:
  • Download the Gulf Power app to have the information you need at your fingertips.
  • Record your Gulf Power account number in a location that will be readily available. By knowing your account number, you will be able to quickly access your account online at com. Also, have our phone number (1-800-225-5797) handy in the event you need to call to obtain information through our automated system.
  • If someone in your home is dependent on electric-powered, life-sustaining medical equipment, review your family emergency plan for back-up power or make arrangements to relocate now.
  • Don’t venture out in the dark, because you might not see a downed power line that could be energized and dangerous; avoid standing water and debris.
  • If you see a downed power line, call 911 or 1-800-GUPOWER (1-800-487-6937). Stay away from all power lines.
  • As much as 4 to 8 inches of rain is expected through Sunday, so Gulf Power encourages customers to be aware of flash flooding. Here are some driving safety tips:
  • Stay off the roads if you are able to do so.
  • If you must travel, slow down and drive at the speed for the conditions you face, which is usually slower than the posted speed limit.
  • Do not drive through standing water in roadways and parking lots.
  • Beware of streams, ditches, drainage canals and other low-lying areas. Flash floods can happen in these places far from the storms that bring the rain.
  • If the vehicle stalls, leave it immediately and seek higher ground. Rapidly rising water may engulf the vehicle and sweep it and its occupants away.
  • Once the floodwaters have receded, watch for debris such as nails, wood and metal objects.

How to stay informed

The easiest way to stay informed and report an outage after a severe weather event is the Gulf Power mobile app. Customers can download the Gulf Power app for on-the-go, instant and secure access to their accounts. Customers can report or get the latest information on an outage. The app is available for download free in the iOS App Store or Google Play Store.

Gulf Power communicates restoration information to customers frequently through the news media and the following resources: