Gulf Power customers 95 percent restored in Washington County

With more than 78,000 customers restored, Gulf Power now has less than 47,000 customers without power. Almost all customers who are still without power, are located in the most storm-ravaged areas of Bay County.

Today, a new estimated restoration time of midnight, Oct. 21 was determined for the area north and west of Panama City Mall. Gulf Power crews, alongside thousands of restoration crew members, also recently restored power to 95 percent of customers in Washington County including Sunny Hills and Vernon, 18 hours ahead of the original estimate.

“As we continue to rebuild the harder hit areas, we see and feel the challenge for so many in these communities. We realize that just because we restore power to areas, not everyone’s lights will come on due to damage to homes and buildings,” Adrianne Collins, Gulf Power’s vice president of Power Delivery. “However, rebuilding the power grid is a first step toward recovery for families, businesses and the entire community. We are focused on delivering an unprecedented response to this unprecedented storm.”

Areas with shortened restoration times for 95% of the Gulf Power customers that can safely accept power are:

  • The Gulf Coast State College area east to Michigan Ave. and north of 20th Street has a new estimated restoration time of midnight, Oct. 18.
  • The area along Hwy. 231 N., including side roads, from the intersection of E. Hwy. 309, northeast to Youngstown at Pamela Lane has a new estimated restoration time of midnight, Oct. 22.
  • Both of these areas had a previous estimate of midnight, Oct. 24.

“Each day the team makes more and more progress in rebuilding our system which has allowed us to refine our estimates in some of the hardest hit areas. We are always happy when we can safely energize lines for our customers sooner than our original estimates,” said Adrianne Collins, vice president of Power Delivery for Gulf Power. “We continue to appreciate our customers’ patience and we won’t stop until the job is done.”

Estimated Restoration Times

Estimated Restoration Times as of 10/17/18 as of 5 p.m.
Estimated Restoration Times as of 10/18/18 as of 5 p.m.

Estimated Restoration Times Map

 

  • NEW – ESTIMATED RESTORATION TIME: Areas north and west of Panama City Mall – south of Baldwin Rd., east of Stanford Rd., north of Airport Rd. and west of Hwy. 231 is estimated to be restored by midnight, Oct. 21.
  • Gulf Coast State College area east to Michigan Ave. and north of 20th Street is estimated to be restored by midnight, Oct. 18.
  • Area along Hwy. 231 N. (and side roads) from the intersection of E. Hwy. 390, northeast to Youngstown at Pamela Lane is estimated to be restored by midnight, Oct. 22.
  • Downtown Panama City, Callaway, Parker, Lynn Haven and surrounding areas are estimated to be restored by midnight, Oct. 24.

*The above estimated restoration times are for 95% of Gulf Power customers that can safely accept electric service. As work progresses, we will continue to update and adjust estimated restoration times for specific areas.
 

Restored – Gulf Power customers are 95% restored in the following areas:

  • NEW – Vernon, Sunny Hills and the surrounding areas south of I-10
  • Jackson and Holmes counties north of I-10 in Bonifay and Chipley, and all of Caryville, Graceville and Campbellton
  • Cypress and Apalachee areas with a mailing address of Sneads, Florida
  • Panama City Beach

Current storm-related outage total as of 5 p.m. CDT

County Outages Customers Served
Bay 46,691 103,367
Escambia RESTORED 152,984
Holmes RESTORED 2,572
Jackson RESTORED 1,375
Okaloosa RESTORED 94,172
Santa Rosa RESTORED 72,563
Walton RESTORED 23,578
Washington 119 6,514
TOTAL 46,810 457,125

 


Steps to restore power if your home’s service connection is damaged:

Information on damage to your home's service connection
Service Connection Damage
  1. Know what you need to repair
    • Homeowner’s own and are responsible for electrical equipment attached to the house (Service Stack, Attachment Hardware, Riser and Meter Box)
    • Gulf Power is responsible for the wire or service line to the house and the electric meter
    • If the homeowner’s equipment is damaged, repairs will be needed before Gulf Power can connect service
  2. Seek a licensed electrician
    • Do not hire an unlicensed electrician. It could create safety hazards and possibly delay your power from being connected.
  3. Do not attempt to fix the damage yourself
    • It could create safety hazards and possibly delay your power from being connected.
  4. Make sure repairs pass required county inspections
    • Check with your county for inspection requirements related to Hurricane Michael
  5. Notify Gulf Power at 1-800-225-5797 when you are able to receive power.
    • Ensure all of the steps above are complete and you are safely able to receive power


Stay Connected with Gulf Power

  • To get the latest updates on outages, customers can download Gulf Power’s app and access the outage map for the latest restoration information. The app is free and available for iPhone and Android. Just search for “Gulf Power” in iTunes or the Google Play Store.
  • Visit MyGulfPower.com and click on the outage map for restoration updates.
  • Customers can follow Gulf Power updates on Facebook or Twitter#RebuildingTogether #RestoringHope #PowerofTeamwork #FloridaStrong
  • Gulf Power knows when your power is out. However, you can call 1-800-487-6937 if you have any questions about your outage.


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