Gulf Power has continued to make progress in restoring power, with more than 90% of affected customers restored. In Escambia County, the hardest hit of all of Gulf Power’s service area, more than 85% of customers have been restored.

The company now estimates that it will be able to restore power to 95% of all Escambia County customers by midnight on Monday, Sept. 21.

“Our crews have continued to make good progress and, in many cases, they have exceeded our original estimated restoration times,” said Marlene Santos, president of Gulf Power. “Our entire workforce is focused on restoring service for those customers hardest hit in Escambia County. You have our commitment that we will continue to work around the clock until every customer is restored.”

Estimated Restoration Time

The following updated estimated restoration times are for 95% of customers who are able to be accept service.

Escambia County:

  • All areas in Escambia County, including the hardest hit areas of Perdido Key and Innerarity Point, are estimated to have 95% of customers restored by midnight, Monday, Sept. 21.

Santa Rosa County:

  • Essentially all customers who can receive power have been restored.

Here is our restoration map.

If power is restored in your neighborhood and you still do not have power, first please check your breakers. If this is not the issue, please report your outage on the Gulf Power App or call 1-800-GUPOWER (1-800-487-6937).

Restoration process

As crews complete restoration efforts in some areas and converge on the hardest-hit areas, there will be more and more trucks on the roads and in neighborhoods throughout Escambia County and, especially, Pensacola.

“One of the reasons we’ve been able to progress more quickly is because our crews have been able to be more productive by being housed closer to where they need to work,” said Santos. “We couldn’t have achieved this without the support of the many businesses who have helped provide space for thousands of our storm crew members. The YMCA in downtown Pensacola, Pensacola Fairgrounds, Pensacola State College and Ellyson Industrial are just a few of the businesses that have supported us through this effort.”

Current storm-related outage totals as of Sunday, Sept. 20, 7 p.m. CDT

CountyAffectedRestoredOut
Bay17,53017,530RESTORED
Escambia152,950132,67020,280
Holmes170170RESTORED
Jackson2020RESTORED
Okaloosa36,13036,130RESTORED
Santa Rosa74,20074,130ESSENTIALLY
RESTORED
Walton3,9703,970RESTORED
Washington470470RESTORED
TOTAL285,440265,09020,350


Frequently Asked Questions about Power Restoration

Customers often have questions while they wait for their power to be restored. Here are the answers to the most asked questions about power restoration after a storm.

What customers can do to help

  • Customers should stay off the roads if possible, which will help our crews travel safely and quickly to their next work location.
  • If you do happen to drive by our crews, remember the MOVE OVER law and lower your speed to 20 mph for your safety and the safety of our crews.

Stay away from downed power lines

As Gulf Power continues to get more customers electric service restored, this means lines are becoming energized. It is more important than ever to avoid down power lines and if you feel a line is posing a threat, arcing or sparking, call our Customer Care Center at 1-800-GU-POWER (1-800-487-6937).

Additional resources

Stay connected

Gulf Power communicates restoration information to customers frequently through the news media and the following resources:

Customers can download the Gulf Power mobile app for on-the-go, instant and secure access to their accounts. Customers can report or get the latest information on an outage.

Visit GulfPower.com/storm for updates of outage and restoration information.