As of 4 p.m. Thursday, Gulf Power had essentially restored service to customers affected by Hurricane Zeta, 8 hours earlier than their initial projection of midnight Thursday. More than 52,000 Gulf Power customers, mostly in Escambia and Santa Rosa counties, lost power as Hurricane Zeta moved through the Southeast. Gulf Power’s restoration team of more than 2,300, including more than 1,300 outside resources, worked through the night in between weather bands as it was safe to do so to restore power safely and as quickly as possible.

Gulf Power points to three keys to successfully restoring power in less than 24 hours to all customers affected by Zeta.

  • Securing a significant number of resources and locating them in the area prior to storm’s impact so they could begin work immediately. Florida Power & Light, a sister company to Gulf Power, responded quickly to send resources in support of the effort.
  • Crews working as outages occurred throughout the storm between weather bands and throughout the night.
  • Having a strong and well-practiced plan that was executed quickly to ensure customers were restored safely and as quickly as possible.

“We know that getting the power back on is critical for communities, and I want to thank our dedicated employees and all of the outside crews who safely worked around the clock to help us get our customers’ lights back on – even as Zeta’s outer bands moved through our service area,” said Marlene Santos, president of Gulf Power. “We appreciate the willingness of our sister company Florida Power & Light and others to help us restore power for our customers, and we thank our customers for their support throughout this very active storm season.”

By the numbers

  • More than 52,000 customers affected by Zeta; all customers essentially restored as of 4 p.m. on Thursday.
  • Gulf Power’s restoration team worked through the night in between weather bands as it was safe to do so to restore the majority of customers as the storm moved through the area.
  • Total restoration workforce of more than 2,300, including the Gulf Power team, along with more than 1,300 outside resources – the vast majority from sister company Florida Power & Light.
  • Four staging sites between Pensacola and Crestview served as headquarters for the visiting crews.

Stay connected

The easiest way to stay informed, manage your account and report an outage is the Gulf Power mobile app. Gulf Power communicates storm preparation and restoration information to customers frequently through the news media and the following resources: