PENSACOLA – Continuing to provide customers with excellent service has once again resulted in Gulf Power Company receiving the ReliabilityOne® Award for Outstanding Reliability Performance in the Southeast suburban/rural service area for the second consecutive year. The award is presented by PA Consulting. 

Gulf Power has improved its service reliability by 50% since 2019 when it joined forces with Florida Power & Light Company (FPL), and in 2020, Gulf Power experienced its best reliability performance in company history. 

“Our investments in strengthening the grid and making it smarter are continuing to improve reliability,” said Mike Spoor, vice president of Gulf Power Company. “We are honored to receive this award that represents our team’s hard work to deliver even greater value to our customers.” 

Gulf Power is investing nearly $250 million in storm hardening and reliability improvement efforts, including: 

  • Replacing wooden transmission structures with new ones made of steel or concrete. 
  • Hardening distribution main power lines to extreme wind loading criteria. 
  • Installing 5,500 automated lateral switches and other smart devices to create additional self-healing networks. 
  • Assessing the condition of power lines and other infrastructure using drones. 
  • Proactively trimming and removing vegetation where necessary to keep lines clear and help prevent outages. 
  • Installing underground power lines in some neighborhoods where data shows trees and vegetation cause the most problems for overhead lines. 

All utilities operating less dense electric delivery networks in North America are eligible for consideration for the Outstanding Reliability Performance in a suburban and rural service area award. The selection of provisional recipients is based primarily on statistics that measure the frequency and duration of customer outages.  

“For 21 years, the ReliabilityOne® Awards have highlighted outstanding electric utility providers who are focused on resiliently building a more positive future for their customers,” said Gregg Edeson, PA Consulting’s ReliabilityOne® Program Director. “We are pleased to name Gulf Power as an industry leader for delivering outstanding service and restoration efforts while balancing customer needs and optimizing investments.” 

About PA Consulting 

We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. An innovation and transformation consultancy, we are 3,300 specialists in consumer and manufacturing, defense and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics. Discover more at and connect with PA on LinkedIn and Twitter. PA. Bringing Ingenuity to Life.  

PA Consulting’s ReliabilityOne® awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA Consulting’s ReliabilityOne® study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. ReliabilityOne® participants on average experienced 44% fewer sustained outages, and outages were 55% shorter than the average US investor owned utility. PA Consulting has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit