Gulf Power has been ranked among the top ten investor-owned utilities in the nation according to a new ranking which compares capital investment to the benefits customer receive in reliability and overall satisfaction.
Gulf Power garnered the eighth spot from a pool of 100 investor-owned utilities evaluated across the country by the Wired Group, and second place in Florida. The Colorado-based consulting firm used an internet-based Utility Evaluator that calculates customer value rankings based on a variety of metrics, including efficiency of spending on capital investments, operations and maintenance, reliability and satisfaction ratings.
The Utility Evaluator simplifies credible utility performance evaluation and benchmarking, enabling standard and custom comparisons on costs, reliability, capital effectiveness, and more against user-defined peer groups. It compiles and compares performance data from multiple public sources including the Federal Energy Regulatory Commission, JD Powers and Associates’ annual customer satisfaction surveys and state regulatory filings.
“We have worked long and hard to make this data available, and to make sure it is accurate, valid, and relevant,” explained Wired Group President and author Paul Alvarez in a company release. “As an indication of the lack of bias in our ranking methodology, you’ll notice that IOUs of all sizes, from all regions, serving all types of customer mixes and geographies, are distributed relatively evenly throughout the rankings.”
Others making the list in overall satisfaction include Florida Power & Light at number one, followed byIowa-based Mid-American Energy at number two. Toledo Edison claimed the third spot, followed by Northern States Power-Wisconsin, Indianapolis Power & Light, Central Maine Power, PPL Electric Utilities, Gulf Power, Northern States Power-Minnesota, and Ohio Edison.
Gulf Power also received multiple accolades in sub categories in the rankings, claiming the 9th spot out of 98 utilities evaluated in customer satisfaction based on overall customer rankings published annually by JD Power and Associates. The Pensacola-based energy company was also number 11 out of 121 utilities nationally in the capital spending rankings, which were based on assets per line mile and per customer, taking into account factors such as customer density and system load profiles (peak kW per customer).